Network Analyst

Job Description:

Title            : Network Analyst

Duration  : Full-time

Location  : Illinois

Job Details:

Must-Have Skills: Cisco IOS, NX-OS, Aruba OS, Linux, Python Network Automation.

Education: Bachelor’s degree in Electronics Engineering or a closely related engineering discipline and some experience in a related field.

Roles and Responsibilities:

  • Responsible for supporting all Voice & Network infrastructure. The individual will handle all incident, problem, and change management of voice & network related issues.
  • Maintains 24×7 operation and ensures production availability of the Network & Voice infrastructure.
  • Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met. – Manages third-party relationships relating to Network Operations (i.e. SITA, Verizon, AT&T, etc.) to ensure service levels agreements are met. – Consults with other technology teams to ensure operational success.
  • Delivery/Support – Ensure the availability, performance, and operational integrity of the Network Operations domain. – Tracks and escalates open issues to ensure operational success. – Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems. – Coordinates activities with internal and external technology teams to support the operational needs of the business. – Reviews all network-related change management tickets to ensure their promotion into the production environment is operationally ready.
  • IT Process Management and Administrative – Encourages and enforces compliance to IT Service Management processes and procedures pertaining to Network Operations. – Ownership of incident, problem, and change management network-related issues.
  • Technical Skills: General knowledge of LAN/WAN, routing, switching, load balancers, firewall required.
  • Customer Focus: Understands the expectations and requirements of both internal and external customers, acts as their advocate and communicates transparently to build their trust and respect required.
  • Teamwork: Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer required.
  • Personal Accountability: Regularly demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain; answers to customers or leadership when the outcome does not meet expectations required.
  • Dedication: Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. We will do what it takes on a 24x7x365 basis to support the operation required.